Senior Manager Technical Support (f/m/d)

Contentful(2 days ago)

RemoteFull TimeSenior$143,684 - $192,219 (estimated)Technical Support

About this role

Contentful is seeking a Senior Manager to lead the EMEA Technical Support team, focusing on scaling operations, developing processes, and delivering excellent customer service. The role involves collaboration across global teams and fostering a culture of support and innovation.

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Required Skills

Support Management
Customer Support
Incident Management
SaaS
Leadership
Team Building
Process Improvement
Technical Support
Support Tools
Cross-Functional Collaboration

About Contentful

contentful.com

Contentful is a headless CMS and content infrastructure platform that lets teams create, model, and deliver content across web, mobile, and connected channels via APIs. It offers developer-friendly REST and GraphQL APIs, SDKs, a flexible content model, localization, and delivery through a global CDN. The platform combines an editor-friendly interface, workflows and role-based access for marketers with tools and integrations developers need to build custom experiences. Enterprise-grade scalability, security, and a broad partner ecosystem have made it popular with brands like Kraft Heinz, Mailchimp, and DocuSign.

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