Manager, Technical Support
Rapid7(23 days ago)
About this role
The Manager of Technical Support Engineering at Rapid7 will lead and develop a technical support engineering team based in Pune, India, working EST/PST shifts. This hybrid leadership role focuses on elevating operational processes and the overall customer experience within the Global Support organization. The manager will act as a strategic, trusted voice to improve people, processes, and tools while partnering across product, engineering, and customer-facing teams.
Required Skills
- Team Leadership
- Technical Support
- Coaching
- SaaS Support
- Security
- Escalation Management
- Cross-Functional
- Customer Relations
- Metrics Management
- Salesforce
About Rapid7
rapid7.comLevel up SecOps with the only endpoint to cloud, unified cybersecurity platform. Confidently act to prevent breaches with a leading MDR partner. Request demo!
View more jobs at Rapid7 →Apply instantly with AI
Let ApplyBlast auto-apply to jobs like this for you. Save hours on applications and land your dream job faster.
More jobs at Rapid7
Similar Jobs
Tech Manager (Advanced Technical Support)
NICE(1 month ago)
Technical Support Manager, D&M
Autodesk Canada Co.(3 days ago)
Sr. Technical Product Support Manager
Propelus(2 months ago)
Senior Technical Solutions Engineer - MDM/UEM, Linux, Enterprise support
Ivanti(2 months ago)
Technical Support Engineer
SecurityScorecard(1 month ago)
Manager, Technical Support
CloudZero(3 months ago)