Senior Manager, Workforce Management
Resident(11 days ago)
About this role
Resident is a growing eCommerce organization focused on home furnishings, emphasizing quality, comfort, and customer satisfaction. They operate across multiple brands and channels, integrating data science, performance marketing, and e-commerce technology to innovate in the retail space.
Required Skills
- Forecasting
- Capacity Planning
- Performance Management
- Workforce Management
- Contact Center Operations
- Data Analysis
- Analytics
- Scheduling
- Automation
- Forecasting Platforms
About Resident
residenthome.comResident Home is an online retailer of mattresses, bed frames, bedroom furniture and bedding products. Their products are designed and curated to deliver optimal comfort for every type of sleeper and to improve overall sleep quality. The site offers a range of beds, frames, linens and bedroom furnishings with a focus on comfort-oriented design and convenient online shopping.
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