Senior Manager - Workforce Management
Autodesk Canada Co.(18 days ago)
About this role
Autodesk is hiring a Senior Workforce Management Manager to oversee and enhance the WFM functions for Customer Technical Support globally. The role involves strategic planning for staffing, forecasting, and intraday performance, leading a high-performing team, and partnering across departments to optimize customer and agent experiences.
Required Skills
- Forecasting
- Capacity Planning
- Scheduling
- Analytics
- Excel
- SQL
- Workforce Management
- Team Leadership
- Performance Monitoring
- Automation
About Autodesk Canada Co.
autodesk.comAutodesk is a leading company in 3D design, engineering, and entertainment software that enables users to imagine, design, and create innovative solutions across various industries. The company's products serve a wide range of sectors including architecture, manufacturing, construction, and media & entertainment. Autodesk is dedicated to sustainability and improving workflows, providing tools like AutoCAD, Revit, and Maya to enhance creativity and efficiency. With a strong commitment to technology and user-centric design, Autodesk helps shape the future of digital design and construction.
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