Senior NOC Engineer, CX
NICE(25 days ago)
About this role
The Senior NOC Engineer, CX at NiCE is responsible for ensuring maximum service availability and performance for CX products and platforms while acting as a central communication hub for network and platform status. The role supports Technical Support, R&D, Product, and other internal teams through preventative and reactive operational tasks and by maintaining up-to-date documentation. It requires clear stakeholder communication and coordination across teams to detect, escalate, and resolve service-impacting issues.
Required Skills
- Troubleshooting
- Testing
- Monitoring
- Incident Response
- Documentation
- Collaboration
- Product Liaison
- SolarWinds
- Packet Analysis
- Windows Server
+5 more
Qualifications
- Associate Degree in Computer Sciences, Information Technology, or Information Services
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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