Senior Product Manager, Disputes & Agent Enablement

OnePay(18 days ago)

HybridFull TimeSenior$100,000 - $150,000Product

About this role

OnePay is seeking a Product Manager to oversee the Disputes & Claims domain and agent tools, acting as a bridge between global product teams and frontline operations. The role involves managing customer dispute workflows, validating and driving adoption of AI tools, and gaining operational insights through shadowing and data analysis.

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Required Skills

Product Management
Disputes
AI Tools
Workflow Logic
Zendesk
Retool
Data Analysis
SQL
Customer Support
FinTech

About OnePay

www.onepay.com

OnePay is a financial technology company that offers mobile banking solutions designed to provide users with a seamless banking experience. Through its app, OnePay combines everyday banking with features such as credit building, high-yield savings, a digital wallet, and rewards programs, all while partnering with established banks to ensure FDIC membership. Its multi-faceted approach aims to help customers manage their finances more effectively and enhance their purchasing power, particularly with benefits tailored for shopping at retailers like Walmart. Founded in 2019, OnePay prioritizes safety and security, implementing advanced encryption and multi-factor authentication to protect users' financial data.

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