Senior Retention Marketing Manager
Darkroom(1 month ago)
About this role
The Senior Retention Marketing Manager at Darkroom is responsible for leading a team in developing and executing advanced CRM and retention strategies across email, SMS, and loyalty programs for a portfolio of fast-scaling e-commerce brands. This role requires a deep understanding of customer data to create impactful marketing campaigns, necessitating expertise in platforms like Klaviyo and experience in developing customer loyalty programs. The manager will collaborate closely with cross-functional teams, oversee project management, and report on KPIs to drive client retention and revenue growth.
Required Skills
- CRM Strategy
- Email Marketing
- SMS Marketing
- Customer Retention
- Data Analysis
- Project Management
- Team Leadership
- Automation Setup
- Client Communication
- Campaign Development
+8 more
About Darkroom
www.darkroomagency.comDarkroom is a leading full-service digital growth marketing agency focused on accelerating consumer revenue. Leveraging technology and innovative strategies, Darkroom impacts the entire customer journey through a range of digital services. Their expertise covers various aspects of marketing, from customer acquisition to engagement, ensuring businesses achieve sustainable growth in their digital presence. With a commitment to exceptional service, Darkroom helps brands navigate the complexities of the digital landscape effectively.