Senior Service Desk Technician - #2842

Wade Trim(1 month ago)

HybridFull TimeManager$138,493 - $179,605 (estimated)Information Technology

About this role

This role leads a team of Service Desk technicians to ensure effective, high-quality IT support for users across the organization. The position is responsible for overseeing Service Desk operations, monitoring performance metrics, and driving process improvements. It involves close collaboration with other IT teams, maintaining compliance with security and privacy policies, and staying current with industry trends to enhance service delivery. The role sits within an employee-owned engineering-focused company that promotes a collaborative, hybrid work environment and professional development.

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Required Skills

Team Leadership
Customer Support
Service Desk Management
Metrics Analysis
Process Improvement
Technical Support
Issue Resolution
IT Collaboration
Communication Facilitation
Policy Compliance

+10 more

Qualifications

Bachelor's Degree in Computer Science
Bachelor's Degree in Information Technology
A+
MCP

About Wade Trim

wadetrim.com

Wade Trim is a nearly-century-old engineering and consulting firm that helps public agencies and private clients plan, design, and manage infrastructure projects. They provide civil engineering, planning, surveying and related services to maximize the value of infrastructure investments. Wade Trim focuses on solving complex engineering challenges to build stronger, more resilient communities. Their multidisciplinary teams support project delivery, asset management, and regulatory compliance with practical, cost‑effective solutions.