Senior Service Management Consultant
Accenture Federal Services(25 days ago)
About this role
A Service Management Consultant at Accenture leads IT service management transformations across multiple countries and business units, ensuring alignment with industry frameworks and delivering measurable business outcomes. The role focuses on driving continuous improvement through reporting, analytics and platform implementations while collaborating with cross-functional stakeholders.
Required Skills
- ITSM
- Incident Management
- Problem Management
- Change Management
- CMDB Governance
- ServiceNow
- Process Mining
- Analytics
- Stakeholder Management
- Communication
Qualifications
- ITIL 4
- ServiceNow Certified Implementation Specialist
- ServiceNow System Administrator
About Accenture Federal Services
accenture.comAccenture is a global professional services firm that helps organizations transform through strategy, consulting, technology and operations. It combines deep industry expertise with advanced capabilities in cloud, AI, security and digital services to design, build and run scalable solutions. Accenture works with clients across industries to prioritize business strategy, technology readiness and organizational readiness to accelerate value. The company is known for its large global delivery network and partnerships with major technology providers to support end-to-end change from strategy to implementation.
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