Senior Software Support Engineer

Celonis(5 days ago)

HybridFull TimeMedior$103,083 - $136,642 (estimated)Customer Support

About this role

Celonis is hiring a 2nd Level Technical Support Engineer based in Madrid to support its Process Intelligence SaaS product suite. The role acts as a technical interface between global customers, partners, and internal Product and Engineering teams. It focuses on developing deep expertise in Celonis infrastructure and software while contributing to a customer-value focused support organization.

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Required Skills

Technical Support
Troubleshooting
Kubernetes
AWS
Azure
Linux Administration
Python
Java
Databases
Root Cause Analysis

+4 more

Qualifications

Bachelor in Computer Science
Engineering Degree
ITIL v3 Foundation Certification
AWS Certification
Azure Certification

About Celonis

celonis.com

Celonis is a process intelligence company whose platform combines process mining, analytics, and AI to help organizations visualize, monitor, and optimize end-to-end business processes across systems, teams, and functions. Its tools surface real-time operational insights, enable process redesign and orchestration, and deploy AI-driven automations for use cases across supply chain, finance, IT, and shared services. More than 1,400 companies use Celonis to improve service levels, accelerate cash flow, reduce costs, and drive continuous process excellence and measurable business value.