Technical Support Engineer

Redis(1 month ago)

HybridFull TimeSenior$130,177 - $174,414 (estimated)Technical Support

About this role

A Technical Support Engineer at Redis is part of the Global Customer Technical Support team, helping drive customer success for Redis Enterprise customers. The role offers deep technical growth across cloud and container platforms while contributing to a fast-growing pre-IPO company. The position also benefits from a collaborative, inclusive culture with strong learning and development support.

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Required Skills

Troubleshooting
Documentation
Collaboration
Root Cause
Performance Analysis
Deployment Support
Incident Management
Customer Advocacy
Training
Scripting

+7 more

Qualifications

BS in Computer Science or Information Systems

About Redis

redis.io

Redis is a real-time data platform built on the high-performance, in‑memory Redis database that developers use to build blazing-fast apps. It includes open‑source Redis plus commercial offerings like Redis Enterprise and Redis Cloud, delivering caching, persistent key‑value storage, streams, pub/sub, search, JSON, graph and module extensions. The platform emphasizes low latency and high throughput with features for clustering, persistence, high availability and seamless scaling across cloud and on‑prem deployments. Enterprises and developers choose Redis for real‑time workloads, session stores, caching, leaderboards, analytics and other latency‑sensitive services.