Customer Service Specialist

Protective(1 month ago)

Birmingham, ALOnsiteFull TimeJunior$49,188 - $66,100 (estimated)Customer Service

About this role

This customer service role focuses on supporting insurance customers by handling inquiries and resolving issues to ensure a positive experience. The position interacts with customers primarily via phone and other channels while working within multiple technology systems. It sits within a mission-driven organization that provides financial protection and peace of mind to its customers. The role is based in Birmingham, AL and includes access to a comprehensive employee benefits program.

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Required Skills

Customer Support
Phone Support
Email Support
Chat Support
Social Media Support
Issue Resolution
Active Listening
System Navigation
Data Entry
Product Knowledge

+10 more

Qualifications

High School Diploma

About Protective

protective.com

Protective is a U.S. insurance company that helps individuals and families protect their financial future through life insurance and annuity products. It offers a range of solutions — including term and permanent life policies and annuities for retirement income and estate planning — sold directly and through financial professionals. Protective also provides online account management, claims and payment services, and resources for beneficiaries and advisors. Customers rely on the company for affordable, practical protection and retirement-focused financial solutions.