Senior Specialist, Premium Support(Mandarin)

Airbnb(7 days ago)

SingaporeOnsiteFull TimeSenior$133,409 - $179,234 (estimated)Community Support

About this role

Senior Specialist, Premium Support at Airbnb is a front-line customer service role based in Singapore focused on providing high-touch support to members of the Airbnb community, including high-value and luxury reservations. The role centers on ownership of complex reservation issues, fostering strong user relationships, and representing Airbnb in cross-functional engagements. It supports evolving business needs and may require flexibility across teams and schedules.

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Required Skills

Communication
Problem Solving
Customer Service
Conflict Resolution
Negotiation
Stakeholder Engagement
Multitasking
Prioritization
Empathy
Active Listening

+5 more

About Airbnb

airbnb.com

Airbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.