Supervisor, Contact Center (H)

Alumni Network Job Board(2 months ago)

RemoteFull TimeManager$92,466 - $123,291 (estimated)Contact Center

About this role

The Supervisor, Contact Center for UHealth Connect is a full-time remote role responsible for leading a team of contact center agents who handle patient access and registration for the University of Miami Health System. The position focuses on fostering a culture of empathy, service excellence, and patient-centered care across the contact center. The incumbent supports operational oversight and collaborates across teams to ensure high-quality patient experience and adherence to policies.

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Required Skills

Contact Center
Patient Registration
Performance Monitoring
Quality Assurance
Staff Training
Workforce Management
Customer Service
Scheduling
Communication
Microsoft Office

Qualifications

High School Diploma
Bachelor's Degree Preferred
Minimum 4 Years Relevant Experience

About Alumni Network Job Board

miami.edu

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.

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