(Senior) Strategic Customer Success Manager (m/f/d)

Flip App(2 years ago)

HybridFull TimeSenior$136,018 - $181,837 (estimated)Customer Success

About this role

A Customer Success Manager at Flip partners with Mid‑Market and Enterprise customers to ensure they realize the full potential of the Flip app. The role is part of a dedicated Customer Success organization (CS Management, Support, CS Engineering) and supports Flip’s mission to improve the employee experience for frontline workers. The position involves working with strategic clients across the EU and representing customer needs internally to influence product and service direction.

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Required Skills

Strategic Management
Relationship Building
Project Management
Customer Advocacy
CS Optimization
Stakeholder Management
Executive Presence
Communication
Presentation
Ownership

+1 more

About Flip App

getflip.com

Vercel is a cloud platform that helps frontend teams build, preview, and ship fast websites and web apps. It offers automatic Git-based deployments, preview environments, a global edge network/CDN, and serverless/edge functions optimized for modern frameworks—most notably Next.js, which the Vercel team created. Vercel emphasizes developer experience with fast builds, instant rollbacks, analytics and many integrations (CLI, dashboard, CI/CD). It serves teams and enterprises with features like SSO, custom domains, performance optimizations, and global scale.