Principal Customer Success Manager, Enterprise

Stripe(12 days ago)

HybridFull TimeSenior$153,332 - $203,429 (estimated)Customer Success

About this role

A Senior Customer Success Manager at Stripe partners with enterprise customers after purchase to ensure they realize long-term value from Stripe’s financial infrastructure platform. The role focuses on sustaining strategic customer relationships and representing customer needs across the company to influence product and business outcomes.

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Required Skills

Enterprise Relationship
Technical Conversations
Analytical Skills
Presentation Skills
Account Management
Project Management
Payments Insights
Stakeholder Management
Time Management

About Stripe

stripe.com

Stripe is a financial infrastructure platform that provides a suite of APIs and tools to power online and in-person payments and commerce for internet businesses of all sizes. Its product set includes payment processing, billing and subscriptions, marketplace payouts, fraud prevention, card issuing, tax and reporting, and global payment method and currency support. Developers and companies choose Stripe for its clean APIs, extensive documentation, and integrated compliance and developer tooling. Stripe also offers advanced capabilities — including AI-driven features, treasury and embedded-finance tools — to help businesses scale and grow revenue.