Strategic Customer Success Manager

Prolific (1 month ago)

HybridFull TimeSenior$180,000 - $240,000Sales

About this role

The Strategic Customer Success Manager at Prolific is the primary customer-facing leader for frontier AI model creators, focused on ensuring customers realize value from Prolific’s human data platform. The role represents customer outcomes internally, aligns research and business objectives with Prolific’s offerings, and contributes to company growth and advocacy. It operates at the intersection of research, product, and commercial teams to inform product and service direction.

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Required Skills

Customer Success
Strategic Planning
Forecasting
Cross-Functional Collaboration
Executive Engagement
Adoption Management
Expansion Management
Program Management
Business Acumen
AI Knowledge

+2 more

About Prolific

prolific.com

Prolific is an online participant recruitment platform that helps researchers, AI developers, and organizations collect high‑quality human data for surveys, experiments, and user research. It provides a global, pre‑screened pool of participants with advanced targeting and prescreening filters, transparent participant pay, and workflows designed to maximize data quality and reproducibility. Prolific supports academic and commercial projects, integrates with common research tools, and offers fast turnaround with clear consent and ethical research practices.