Strategic Customer Success Manager
Prolific
About this role
The Strategic Customer Success Manager at Prolific is the primary customer-facing leader for frontier AI model creators, focused on ensuring customers realize value from Prolific’s human data platform. The role represents customer outcomes internally, aligns research and business objectives with Prolific’s offerings, and contributes to company growth and advocacy. It operates at the intersection of research, product, and commercial teams to inform product and service direction.
Skills
About Prolific
prolific.comProlific is an online participant recruitment platform that helps researchers, AI developers, and organizations collect high‑quality human data for surveys, experiments, and user research. It provides a global, pre‑screened pool of participants with advanced targeting and prescreening filters, transparent participant pay, and workflows designed to maximize data quality and reproducibility. Prolific supports academic and commercial projects, integrates with common research tools, and offers fast turnaround with clear consent and ethical research practices.
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About Prolific
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Prolific .
Salary
$180k – $240k
per year