Senior Support Account Manager

Fivetran (2 months ago)

RemoteFull TimeSenior$116,000 - $145,000Support

About this role

A Senior Support Account Manager at Fivetran is a customer-facing advocate for strategic Premium accounts, focused on maximizing customer value and satisfaction. The role partners with Support, Engineering, Product, and Customer Success to influence product and support strategies and improve renewal outcomes. This is a full-time remote position based on the U.S. East Coast.

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Required Skills

Customer Advocacy
Case Management
Escalation Management
Incident Management
Health Reviews
Data Analysis
Executive Communication
Cross-Functional Collaboration
Operational Execution
SaaS Expertise

+7 more

About Fivetran

fivetran.com

Fivetran is an automated data movement platform that centralizes data from applications, databases, and event streams into cloud data warehouses and lakes. It provides fully managed connectors that continuously extract, load, and adapt to schema changes, with built-in reliability, security, and integrations with transformation tools like dbt. Designed for analytics and data engineering teams, Fivetran minimizes pipeline maintenance so organizations can focus on analysis rather than infrastructure. Customers use it to accelerate time-to-insight across destinations such as Snowflake, BigQuery, Redshift, and Databricks.

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