Senior Support Operations Analyst
Babylist(1 month ago)
About this role
A Senior Support Operations Analyst at Babylist leads strategy for the customer support technology and analytics ecosystem, ensuring the support organization can scale with quality. The role connects technical and operational teams to surface insights for leadership and drive AI-enabled improvements in a remote-first, high-growth consumer company.
Required Skills
- Support Operations
- Business Intelligence
- Analytics
- Advanced SQL
- Zendesk
- Chatbots
- AI Platforms
- Sigma
- Tableau
- PowerBI
+13 more
About Babylist
babylist.comBabylist is a baby registry and parenting e-commerce platform that helps expecting parents build and manage universal registries with items from any store alongside curated picks from its own shop. It offers tools like cash funds, completion discounts, group gifting, shipping and gift-tracking, plus guides and curated product lists to simplify gear selection. Parents use Babylist for its flexible, all-in-one registry features, expert editorial content, and mobile/web tools that make planning and receiving baby gifts easier.
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