Senior Support Operations Program Manager - Prague, Czechia
Outreach(13 days ago)
About this role
A Senior Support Operations Program Manager at Outreach will lead the development of custom tooling solutions to improve efficiency, quality, and the overall experience of the customer support organization. The role combines analytics, product thinking, and operational insight to build scalable internal tools that enable support teams to deliver faster, more personalized customer experiences at scale.
Required Skills
- Data Analysis
- Product Ownership
- Project Management
- Support Platforms
- CRM Systems
- API Integration
- Reporting Tools
- AI Integration
- Automation
- Stakeholder Alignment
+1 more
About Outreach
outreach.ioOutreach is a sales engagement and revenue operations platform that helps revenue teams automate prospecting, manage multi-channel cadences, and capture sales activity to drive pipeline. It offers sequencing for email, calls, and meetings, activity capture and analytics, forecasting and coaching tools, and deep integrations with CRMs and common sales tech. Outreach is designed to boost rep productivity and conversion rates through workflow automation, performance insights, and workflow orchestration. Companies choose Outreach for its automation capabilities, analytics-driven coaching, and enterprise-grade integrations.