Service Availability Lead (Change & Incident)
Xcel Energy(1 month ago)
About this role
The Service Availability Lead role at Xcel Energy is responsible for ensuring the continuous availability and reliability of TSS services during critical incidents and maintenance. This involves managing Incident Management, Change Management, and Problem Management processes to minimize service disruptions, drive corrective actions, and enhance service uptime. Collaboration across teams and effective communication with stakeholders at all levels are essential aspects of this position.
Required Skills
- Incident Management
- Change Management
- Problem Management
- Continuous Improvement
- Stakeholder Communication
Qualifications
- Bachelor’s degree in technology, Science, Business or related field
- ITIL Foundation certification
- Product management certification
About Xcel Energy
xcelenergy.comAt Xcel Energy, we are trusted to deliver clean, essential energy that powers every moment of every day.
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