Service Delivery Manager
Zelis(1 month ago)
About this role
The Service Delivery Manager at Zelis leads the end-to-end lifecycle of incident and problem management to ensure reliable, efficient, and value-driven service delivery across the payments platform. This role integrates Lean, Kanban, and ITIL practices to drive root cause analysis, corrective actions, and continual improvement while collaborating with IT, engineering, product, and business stakeholders. The position focuses on building transparency, process rigor, and performance reporting to support platform modernization and operational excellence.
Required Skills
- Incident Management
- Problem Management
- ITIL
- Lean
- Kanban
- Agile
- Root Cause
- Service Delivery
- Jira
- Confluence
+6 more
Qualifications
- Bachelor's Degree
- ITIL
- CSM
- PMP
- Kanban
About Zelis
zelis.comDiscover the connected platform that's bridging gaps and aligning interests of healthcare payers, providers, and healthcare consumers.
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