Service Delivery Manager
Logicalis Brasil(3 months ago)
About this role
A manager-level role leading Logicalis' customer support/service desk function to support clients' digital transformation by aligning support services with the company's technology expertise and industry insights. The role focuses on shaping support strategy, maintaining service quality, and fostering team development within the support organization.
Required Skills
- Customer Support
- Team Management
- ITSM Platforms
- Incident Management
- Escalation Management
- SLA Management
- Service Desk
- Documentation
- Analytics
- Communication
Qualifications
- Bachelor’s Degree in Engineering, Computer Science, Business or related field
- ITIL Foundation (v3/v4)
About Logicalis Brasil
logicalis.comPartner with Logicalis for targeted IT solutions that enable your business to succeed in a digital-first world. From assessment to managed IT services, we have a blueprint for your success.
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