Service Delivery Manager
ChargePoint(6 days ago)
About this role
A Service Delivery Manager at ChargePoint owns the support relationship for priority customers, ensuring successful delivery of support programs and high customer satisfaction. The role serves as the customer advocate internally, communicates account health to leadership, and helps drive improvements across support operations. This position supports ChargePoint’s mission to scale EV charging solutions across businesses and fleets.
Required Skills
- Account Management
- Customer Success
- Technical Support
- Stakeholder Management
- Escalation Management
- SLA Monitoring
- Reporting
- Salesforce
- Microsoft Office
- Problem Solving
Qualifications
- Bachelor's Degree
About ChargePoint
chargepoint.comChargePoint is a leading electric vehicle (EV) charging company that operates one of the world’s largest networks of charging stations across the U.S., Europe and Australia. It designs and sells charging hardware for homes, businesses and fleets and provides cloud-based software, network services and a mobile app for station management, payments and driver access. ChargePoint partners with property owners, fleets, automakers and utilities to deploy, monitor and scale charging infrastructure. Its platform emphasizes interoperability, roaming and analytics to help accelerate EV adoption and reduce transportation emissions.