Customer Success Manager (Public Sector)

Box(1 month ago)

HybridFull TimeMedior$100,000 - $125,000Customer Success

About this role

This role manages post-sales relationships with new and existing federal enterprise customers to drive adoption, satisfaction, and long-term growth with Box. The Customer Success professional will onboard accounts, act as the customer advocate internally, and partner across Sales, Professional Services, Product, Engineering, and Support. The position emphasizes a data-driven approach and working closely with federal customers to mitigate churn and identify expansion opportunities.

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Required Skills

Customer Success
Account Management
Product Knowledge
Adoption Planning
Churn Mitigation
Account Expansion
Data Analysis
Salesforce
Tableau
Zendesk

+7 more

Qualifications

Bachelors Degree

About Box

box.com

Box is a cloud content management and file-sharing platform that helps organizations securely store, manage, and collaborate on files across devices and teams. It provides secure file sharing, content lifecycle and workflow automation, metadata/search, e-signature and analytics, and enterprise-grade security and compliance controls (encryption, DLP, CASB, SOC/ISO/HIPAA support). Box integrates with major productivity and business apps (Microsoft 365, Google Workspace, Salesforce, Slack), and exposes APIs and developer tools so companies can build custom apps and embed secure content services into their workflows. Companies choose Box for centralized governance, scalable cloud storage, and secure collaboration across distributed workforces.