Service Desk Analyst

The Service Desk Analyst delivers world-class Tier 1 IT support across Beth Israel Lahey Health entities, managing customer requests and incidents through logging, triaging, and resolution. This role requires superior customer relations skills to interact with colleagues at all levels while ensuring the proper operation of PCs, printers, peripherals, and mobile devices. The position involves supporting standard operating systems and software applications, maintaining IT security best practices, and contributing to the Critical Incident Management process.