Service Desk Manager - Cloudwize
Lyra Technology Group(6 days ago)
About this role
This position is for a Service Desk Manager at Cloudwize, leading the operational performance of the service desk within a regional Managed Services Provider. The role involves managing technical teams, ensuring service quality, and overseeing escalation processes in a hands-on manner. It offers opportunities for professional growth and flexible work arrangements.
Required Skills
- Microsoft 365
- Networking
- Security
- Leadership
- MSP
- Automation
- Customer Service
- Technical Support
- Process Improvement
About Lyra Technology Group
lyratechgroup.comLyra Technology Group is a family (a “constellation”) of industry-leading technology service companies operating as an independent portfolio of businesses. Its operating companies deliver managed IT and device lifecycle services, along with broader technology solutions, to organizations across sectors. Each business is run by an experienced, autonomous management team focused on operational excellence, customer service, and scalable delivery. Lyra partners with organizations to simplify device management, improve IT reliability, and accelerate digital transformation.
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