Service Desk Senior Agent
M&G plc(21 days ago)
About this role
A Service Desk role at M&G Global Services, the Global Capability Centre of the M&G group, supporting the Asset Management and Life operating segments. The position sits within the IT/Customer Service organization and helps ensure reliable service delivery across global business units.
Required Skills
- Incident Management
- Call Logging
- Chat Support
- Escalation Process
- Knowledge Management
- Reporting
- SLA Management
- Service Continuity
- Triage
- Customer Service
About M&G plc
mandg.comM&G plc is an international leader in savings and investments with more than five million customers
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