Service Desk Specialist

Ensono(3 years ago)

Chennai, IndiaOnsiteFull TimeJunior$52,794 - $71,023 (estimated)Operations

About this role

As a member of the Front End Days MMC Operations Level 2 team at Ensono, you will support Mission Critical infrastructure for clients while leveraging your communication, analytical, and problem-solving skills. The role focuses on managing client communications, resolving issues, and enhancing services delivered to clients through effective incident and problem management.

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Required Skills

Analytical Skills
Problem Solving
Client Communication
Incident Management
ITIL Processes

Qualifications

1-2 Years Experience
Engineering Certification
ITIL Certification

About Ensono

ensono.com

Ensono is a managed IT services and hybrid cloud provider that helps enterprises run, modernize, and secure complex infrastructure and applications. They deliver managed hosting, cloud migration and operations, mainframe modernization, and application and data services across public, private and multi‑cloud environments. Ensono emphasizes deep operational expertise for regulated and mission‑critical industries (financial services, insurance, healthcare), combining infrastructure management, security and compliance to reduce risk and accelerate modernization. Their services pair consulting and engineering with ongoing managed operations to drive cost, performance and resiliency improvements.

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