Service Desk Technician-Tier II
Lyra Technology Group(1 month ago)
About this role
A Service Desk Consultant-Tier II at Lyra Technology Group joins an operating company to support client IT needs within the group’s managed services environment. The role is based in Troy, Michigan and contributes to maintaining long-term client relationships and the company’s technology service offerings. It operates in a fast-paced, team-oriented setting supporting the organization’s technology business units.
Required Skills
- Remote Support
- Hardware Troubleshooting
- Software Configuration
- Vendor Coordination
- Monitoring
- Account Maintenance
- User Support
- Backup Management
- Virtualization
- Documentation
+9 more
About Lyra Technology Group
lyratechgroup.comLyra Technology Group is a family (a “constellation”) of industry-leading technology service companies operating as an independent portfolio of businesses. Its operating companies deliver managed IT and device lifecycle services, along with broader technology solutions, to organizations across sectors. Each business is run by an experienced, autonomous management team focused on operational excellence, customer service, and scalable delivery. Lyra partners with organizations to simplify device management, improve IT reliability, and accelerate digital transformation.
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