Support Specialist Tier 2

New Era Technology(8 days ago)

HybridFull TimeMedior$80,935 - $108,111 (estimated)Information Technology

About this role

A Managed Service Support Specialist (PC) Tier 2 at New Era Technology is a mid-level IT professional supporting desktop and endpoint environments for enterprise clients as part of the company’s Managed Services. The role operates within a global, team-oriented organization focused on maintaining reliable IT operations, client documentation, and continuous learning.

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Required Skills

Desktop Support
Troubleshooting
Documentation
Customer Service
Network Support
Windows
Hardware Support
Software Installation
Diagnostics
Inventory Management

+2 more

Qualifications

College Diploma in Computer Science
University Degree in Computer Science
Microsoft Support Certification (preferred)
Equivalent Work Experience

About New Era Technology

neweratech.com

New Era Technology is an IT engineering and services firm that delivers mission-focused technology solutions for federal, defense, intelligence, and commercial clients. They specialize in systems integration, cloud modernization, cybersecurity, enterprise infrastructure, and managed services, along with program management and lifecycle sustainment for mission‑critical systems. New Era combines cleared technical staff and security-focused operations to provide end-to-end engineering, deployment, and support that keep complex, regulated IT environments resilient and compliant.