SMIT Service Desk RDM Tier 2 Technician

Example Corp(25 days ago)

Norfolk, VAOnsiteFull TimeMedior$79,293 - $106,566 (estimated)Information Technology / Service Desk

About this role

The Service Desk RDM Technician at Leidos provides Tier I and II technical support for software, hardware, and network issues for NMCI clients, diagnosing problems and guiding users through solutions. The role is based in Norfolk, VA and supports prioritized ticket handling, user instruction, and knowledge management within the NMCI environment. The position requires working assigned shifts, including nights and weekends, and coordination across organizational levels.

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Required Skills

Troubleshooting
PowerShell
Networking
Ticketing
Documentation
Communication
Mentoring
Critical Thinking
Training

Qualifications

High School Diploma
Bachelor's Degree (Preferred)
8570 Certification
CompTIA Security+ CE
US Citizenship
Flank Speed Tier 1.5

About Example Corp

leidos.com

Acquia is a digital experience company built around Drupal that provides cloud hosting, content management, personalization, and marketing tools to help organizations build and operate large, secure websites and applications. Its platform combines Acquia Cloud and site-management services with capabilities for digital asset management, personalization and customer engagement, security, and professional support. Founded by Dries Buytaert (the creator of Drupal), Acquia positions itself as an enterprise-grade partner for organizations that want to leverage open-source Drupal at scale. Its customers include government agencies, media companies, and large enterprises that need scalable, secure digital experiences.

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