Software Application Support Specialist CAD

Versaterm(18 days ago)

Ottawa, Ontario, CanadaOnsiteFull TimeMedior$104,364 - $139,273 (estimated)Technical Support

About this role

A Software Application Support Specialist CAD at Versaterm is a client-facing role focused on ensuring the reliable operation and effective use of Versaterm's public safety software by agencies and institutions. The position sits within a regulated environment and supports customers while coordinating with internal teams and stakeholders.

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Required Skills

Technical Support
Troubleshooting
Documentation
Collaboration
Training
CRM
Windows
macOS
Web Browsers
Problem Solving

+2 more

Qualifications

Bachelor's Degree in Computer Science or Information Technology
Reliability Security Clearance (Canada)
CJIS Compliance
Fingerprint Background Check
Authorized To Work In Canada

About Versaterm

versaterm.com

Versaterm is a public safety technology company that delivers integrated software and services for law enforcement, emergency communications, and first responders — including CAD, records management, mobile/field solutions, 911/PSAP and analytics. For more than 47 years it has partnered with agencies to streamline workflows, improve officer safety, enhance transparency, and strengthen community trust. Versaterm emphasizes configurable, end-to-end platforms and professional services to support data-driven decision‑making and more efficient operations. Agencies choose Versaterm for its deep domain experience and focus on modernizing public safety systems.