Software Trainer - Customer Education

Weave(1 month ago)

HybridFull TimeMedior$88,685 - $118,451 (estimated)Training

About this role

The Software Trainer - Customer Education at Weave is responsible for delivering live and virtual training sessions that enhance customer utilization of the company’s software, tools, and services, ensuring businesses achieve measurable outcomes and operational efficiencies. This role involves collaborating with various teams, including Sales and Customer Success, to align training with customer needs, updating educational materials, and tracking training metrics to inform leadership on program effectiveness. The ideal candidate has 3-5 years of SaaS training experience, strong presentation skills, and a passion for customer success.

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Required Skills

Training Facilitation
Customer Success
Software Adoption
Collaboration
Content Development
Training Metrics
Customer Feedback
Presentation Skills
Emotional Intelligence
Cross-Functional Collaboration

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About Weave

www.getweave.com

Weave is an all-in-one communication platform designed for small businesses. It combines a state-of-the-art phone system with a variety of communication tools to streamline operations. With Weave, businesses can automate tasks, manage schedules efficiently, accelerate payment processes, and enhance customer interactions through improved review collection. The platform aims to transform the way small businesses communicate and engage with their clients.