Solutions Engineer

Pylon(5 days ago)

OnsiteFull TimeJunior$71,236 - $95,155 (estimated)Solutions Engineering

About this role

Pylon is developing an all-in-one B2B post-sales support platform that uses conversational data and intelligence to enhance real-time operations for customers. The role involves migrating customers to their platform, becoming a product expert, and guiding clients through new systems, all in a fully in-person environment.

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Required Skills

Customer Migration
Product Expertise
Communication
Organization
Problem Solving
Process Improvement
Customer Success
Data Management
Support Systems
Migration

About Pylon

usepylon.com

Pylon is an AI-native support platform designed specifically for B2B companies, streamlining customer interactions across various modern channels such as Slack, email, chat, and more. The platform leverages AI to automate responses, enhance knowledge management, and provide insights for account intelligence, significantly improving response times and operational efficiency. With a focus on integrating ticketing, chat, and a robust knowledge base into one cohesive tool, Pylon enables businesses to resolve customer issues quickly and effectively.

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