Specialist Technical Support Engineer

NICE(1 month ago)

HybridFull TimeSenior$133,365 - $178,789 (estimated)Technical Support

About this role

The Technical Support Engineer provides advanced application support for NICE software (Nexidia, Service and Sales Performance Management, Contact Analytics, WFM) and is responsible for the health of customers' hosted solutions. This individual serves as an L2/L3 expert interfacing with R&D, customer support teams, partners, and global customers to ensure product quality and customer satisfaction. The role contributes to documentation, training materials, and knowledge sharing across the organization and participates in global installs and new release projects.

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Required Skills

Linux
Unix
Oracle
MSSQL
Windows
Databases
Networking
IP SIP
Telephony
Troubleshooting

+7 more

About NICE

nice.com

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.