Senior Tech Support Advisor (VCC)
Vonage(12 days ago)
About this role
A Senior Technical Support Advisor at Vonage provides expert-level support for the company’s cloud communications and contact center solutions. The role operates within the technical support organization, engaging with customers and internal teams across global shift patterns to uphold service quality and customer satisfaction. It contributes to the ongoing improvement of support operations and the customer experience.
Required Skills
- Technical Support
- Escalation Management
- Troubleshooting
- Network Analysis
- Salesforce
- SIP
- RTP
- VoIP
- Wireshark
- Communication
+1 more
About Vonage
vonage.comVonage is a cloud communications company that provides APIs and managed services to embed voice, video, messaging, and verification into applications and business workflows. Its product set includes programmable communications APIs (voice, SMS, video, Verify, Number Insight), a cloud contact center, and unified business communications/phone systems for enterprises and SMBs. Developers choose Vonage for its SDKs and real‑time media infrastructure and enterprises use its solutions to enable omnichannel customer engagement, global reach, and integrations with CRM and business platforms.