Workforce Analyst

Tamara(28 days ago)

HybridFull TimeMedior$85,864 - $114,406 (estimated)Customer Experience

About this role

The Workforce Analyst will support the Customer Experience team by building shift schedules, monitoring adherence, and managing real-time staffing to meet SLA targets. The role requires analyzing trends, forecasting demand, and optimizing resource allocation across lines of business. The analyst will also produce utilization and headcount reports and coordinate with operations and network teams to minimize service disruption.

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Required Skills

Scheduling
Shift Planning
Forecasting
WFM
Forecast Accuracy
Scheduling Efficiency
SQL
Tableau
Excel
Google Sheets

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About Tamara

tamara.co

Tamara is a Buy Now, Pay Later fintech that lets customers split purchases into flexible plans of up to 24 months. It powers payments at thousands of online and in‑store merchants across the GCC, emphasizing no late fees and 100% Shariah compliance. Tamara offers a consumer app and merchant integrations to add checkout financing and boost conversion with multiple local payment methods.