Sr. Analyst, Planning & Scheduling

Philip Morris International(3 days ago)

Gurugram, India, Delhi, India, Jaipur, IndiaOnsiteFull TimeTrainee$48,668 - $66,422 (estimated)Planning & Scheduling

About this role

The role involves managing Verint WFM services and acting as a subject matter expert for clients and internal teams. The person will handle system maintenance, data accuracy, stakeholder communication, and participate in cross-functional activities related to planning and scheduling in a contact center environment.

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Required Skills

Verint
Google Sheets
Data Modelling
Scenario Planning
Contact Centre Metrics
Stakeholder Management
Process Orientation
Mathematical Skills
Decision Making
Project Coordination

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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