Sr. Client Experience Manager

Lightedge(8 months ago)

Des Moines, IAOnsiteFull TimeSenior$105,197 - $142,878 (estimated)Customer Success

About this role

The Sr. Client Experience Manager at LightEdge Solutions is responsible for overseeing the overall client experience and serving as a key advocate for assigned accounts. The role partners closely with the direct sales team to support strategic planning and ensure strong client relationships. It emphasizes understanding LightEdge’s services and processes to guide clients effectively. The position is based in Des Moines, Iowa with occasional travel to meet customer and business needs.

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Required Skills

Client Advocacy
Customer Experience Strategy
Account Management
Churn Prediction
Data Analysis
Customer Retention
Growth Identification
Cross Functional Collaboration
Salesforce CRM
Customer Engagement

+10 more

Qualifications

Bachelor's Degree

About Lightedge

lightedge.com

Lightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.