Sr. Customer Journey Designer
BambooHR(15 hours ago)
About this role
BambooHR is seeking a senior service design professional to enhance and operationalize their end-to-end service ecosystem, focusing on improving customer experience, reducing costs, and scaling their service channels and workflows. The role involves translating insights into operational experience, collaborating across teams, and applying service design tools.
Required Skills
- Journey Mapping
- Service Blueprinting
- Analytics Tools
- Orchestration
- Customer Experience
- Workflow Automation
- Cross Channel Coordination
- Operational Strategy
About BambooHR
bamboohr.comBambooHR is a cloud-based human resources software company that provides an all-in-one HRIS tailored primarily to small and medium-sized businesses. Its platform centralizes employee records, applicant tracking, onboarding, time-off management, performance reviews, and reporting, while offering integrations, mobile apps, and people analytics to streamline HR workflows. Known for a clean, user-friendly interface and configurable workflows, BambooHR helps HR teams reduce administrative overhead and improve hiring, retention, and employee experience.
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