Sr. Customer Love Engineer - EMEA

Chili Piper(2 months ago)

RemoteFull TimeSenior$125,141 - $168,573 (estimated)Customer Support & Success

About this role

The Senior Customer Love Engineer at Chili Piper is responsible for enhancing the customer experience within the EMEA region by serving as a primary point of contact for resolving customer inquiries and guiding new users through onboarding. This role involves mastering the Chili Piper product, troubleshooting technical issues, and collaborating with the product team to implement changes based on customer feedback. The position requires a background in software customer support, familiarity with APIs, and experience with support software like Zendesk or JIRA.

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Required Skills

Customer Interaction
Problem Solving
Technical Issue Resolution
Customer Onboarding
Product Knowledge
Communication Skills
Time Management
Logging Analysis
Software Experience
CSS/HTML/JavaScript

+6 more

Qualifications

Salesforce Admin Certified
Marketo certified
Hubspot certified
Pardot certified
Eloqua certified

About Chili Piper

www.chilipiper.com

Chili Piper is a demand conversion platform designed to help sales teams streamline their appointment scheduling processes. The platform automates the qualification, routing, and scheduling of leads from multiple channels such as web forms, chat, and email, ensuring a seamless transition from marketing to sales. With solutions like Chat AI, Form Concierge, and Distro, Chili Piper empowers businesses to convert leads into qualified meetings efficiently, ultimately driving revenue growth. Its unique approach consolidates multiple functionalities into one platform, enhancing the overall customer experience and operational efficiency.