Support Specialist (Texas)

Odyssey(2 months ago)

RemoteContractJunior$38,646 - $53,186 (estimated)Operations

About this role

The Support Specialist at Odyssey serves as the primary point of contact for customers, providing exceptional support to parents, students, school administrators, and vendors within the Texas Education Freedom Accounts (TEFA) program. Responsibilities include responding to inquiries through various channels, resolving issues, maintaining interaction records, and collaborating with team members to enhance customer experience. The role requires strong communication skills, familiarity with Zendesk, and a customer-centric approach, all while working in a fast-paced remote environment.

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Required Skills

Customer Support
Communication Skills
Problem Solving
Attention To Detail
Zendesk Experience
Team Collaboration
Customer-Focused
Positive Attitude
Remote Work
Performance Targets

+5 more

Qualifications

High school diploma or equivalent
Zendesk experience
1+ years of experience in a customer support role

About Odyssey

withodyssey.com

Odyssey is a pioneering technology company specializing in education savings accounts (ESAs) and school choice solutions. As the only provider in the country offering an automated, end-to-end school choice platform, Odyssey connects families with funding opportunities for educational expenses, including tuition and resources tailored to individual student needs. Their innovative platform simplifies application processing and payment management for both parents and state agencies, ensuring accessibility and efficiency in navigating educational funding programs. Odyssey is committed to enhancing educational equity across the United States, empowering parents to make informed choices for their children’s education.