Support Specialist (Texas)

Odyssey

4 months ago

3.8 on Glassdoor

Remote

Contract

Junior

0 applicants

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About this role

The Support Specialist at Odyssey serves as the primary point of contact for customers, providing exceptional support to parents, students, school administrators, and vendors within the Texas Education Freedom Accounts (TEFA) program. Responsibilities include responding to inquiries through various channels, resolving issues, maintaining interaction records, and collaborating with team members to enhance customer experience. The role requires strong communication skills, familiarity with Zendesk, and a customer-centric approach, all while working in a fast-paced remote environment.

Skills

Qualifications

High school diploma or equivalentZendesk experience1+ years of experience in a customer support role

About Odyssey

withodyssey.com

Odyssey is a pioneering technology company specializing in education savings accounts (ESAs) and school choice solutions. As the only provider in the country offering an automated, end-to-end school choice platform, Odyssey connects families with funding opportunities for educational expenses, including tuition and resources tailored to individual student needs. Their innovative platform simplifies application processing and payment management for both parents and state agencies, ensuring accessibility and efficiency in navigating educational funding programs. Odyssey is committed to enhancing educational equity across the United States, empowering parents to make informed choices for their children’s education.