Sr. Customer Onboarding Manager

Mitek Systems(12 days ago)

HybridFull TimeSenior$128,131 - $171,966 (estimated)Customer Success

About this role

A Senior Customer Onboarding Manager at Mitek guides post-sales customers through their first six months to reach production usage of Mitek’s identity and mobile deposit solutions. The role focuses on coordinating internal teams and ensuring successful implementation and adoption of the company’s SaaS products.

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Required Skills

Project Management
Customer Onboarding
Stakeholder Management
Risk Mitigation
API Knowledge
Troubleshooting
Customer Training
Process Improvement
Data Analysis
Escalation Management

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About Mitek Systems

miteksystems.com

Mitek is a digital identity and fraud-defense company that provides a single platform for identity verification, biometric authentication, and transaction verification (including mobile check deposit). Financial institutions, fintechs, lenders, and other enterprises use Mitek’s computer-vision and AI-powered document capture, face-matching, and onboarding tools to reduce fraud, streamline KYC/AML compliance, and improve remote customer experiences. The company emphasizes secure, scalable SDKs and cloud services that integrate into existing workflows to verify customers and protect transactions across channels.

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