Sr. Customer Support Specialist, Escalations

CharterUP(25 days ago)

RemoteFull TimeSenior$67,500 - $67,500Customer Support

About this role

The Senior Customer Support Specialist at CharterUP is a senior-level, customer-facing role focused on supporting VIP and enterprise accounts within a remote-first, high-growth company transforming group transportation. Reporting to the Escalations Manager, the position operates on evening/rotating shifts and contributes to maintaining strong customer relationships, retention, and ongoing improvements to service processes. The role sits within the broader customer support organization and supports CharterUP’s mission to deliver reliable, scalable group transportation solutions.

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Required Skills

Escalation Management
Customer Communication
Vendor Interaction
Customer Success
Problem Solving
Proactive Engagement
Documentation
Continuous Improvement
Training
Performance Monitoring

+7 more

About CharterUP

charterup.com

CharterUP is a U.S. marketplace that connects customers with charter bus operators, offering real‑time availability and instant price comparisons so you can get a quote and book a bus in as little as 60 seconds. The platform provides instant quotes, 24/7 reservation specialists, and real‑time bus tracking so groups can reserve, manage, and monitor transportation for events, tours, or transfers. CharterUP positions itself as a centralized booking solution that streamlines reservations and provider communication across the country.