Sr Manager, Global Care WFM
T-Mobile(24 days ago)
About this role
This role leads workforce management for global customer care, responsible for aligning staffing and scheduling with financial and service objectives. It focuses on managing real-time operational challenges and ensuring consistent operations across global care centers. The position directly impacts customer experience and operational efficiency through strategic workforce alignment and communication with leadership.
Required Skills
- Workforce Management
- Forecasting
- Scheduling
- Call Routing
- Demand Planning
- Vendor Management
- Real-Time Analysis
- Leadership
- Communication
- Presentations
+1 more
Qualifications
- High School Diploma/GED
About T-Mobile
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