Sr. Product Manager - Conversational AI Evaluation, Metrics & Quality
Zoom(1 month ago)
About this role
A Senior Product Manager for Conversational AI Evaluation, Metrics & Quality responsible for shaping strategy and roadmap to optimize Zoom Virtual Agent performance. This cross-functional role translates data and research into product features that improve contact center quality and customer experience.
Required Skills
- Conversational AI
- Product Management
- Data Analysis
- Metrics Design
- Evaluation Engine
- Machine Learning
- LLMs
- Data Visualization
- APIs
- Data Pipelines
+4 more
Qualifications
- BS or MS in Computer Science, Engineering, Statistics, or Related Field
About Zoom
zoom.usModernize workflows with Zoom's trusted collaboration tools: including video meetings, team chat, VoIP phone, webinars, whiteboard, contact center, and events.
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