Sr. Technical Account Manager

United States - Genesys Cloud Services, Inc.(10 days ago)

RemoteFull TimeSenior$96,400 - $169,400Customer Success

About this role

The Senior Technical Account Manager at Genesys is responsible for ensuring technical success for customer accounts by managing relationships, providing expert guidance, and facilitating platform adoption. The role emphasizes problem solving, technical expertise, and strategic engagement with customers and internal teams to deliver exceptional customer experience.

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Required Skills

Customer Success
Contact Center
SaaS
Communication
Technical Support
Solution Design
Risk Management
Customer Relationship
Project Management
AI

About United States - Genesys Cloud Services, Inc.

genesys.com

Rocket is a performance optimization tool designed to enhance website loading speed and overall user experience. By automatically optimizing scripts and implementing lazy loading technologies, it ensures that essential content is prioritized while reducing unnecessary resource loading. The platform is particularly beneficial for developers looking to improve site speed on both mobile and desktop, leading to increased engagement and better search engine rankings. Rocket's solutions are known for their ease of integration and effectiveness in boosting website performance metrics.

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