Sr. Technical Success Manager - SLED

Zscaler(13 days ago)

RemoteFull TimeSenior$140,000 - $200,000Customer Success

About this role

A Senior Technical Success Manager at Zscaler serves as the central post-sales technical contact for SLED (State & Local government and Higher Education) customers, guiding them through Zero Trust adoption and maximizing value from Zscaler solutions. The role focuses on building strong customer relationships, providing expert technical advice, and ensuring successful long-term solution adoption across public sector organizations. This is a US West Coast based position within Zscaler’s Customer Success Organization.

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Required Skills

Relationship Building
Technical Guidance
Escalation Management
Risk Mitigation
Adoption Strategy
Data Analysis
Presentation Skills
Cloud Security
Networking

Qualifications

CISSP
CCNP
CCIE
Network+
AWS Certification
Google Cloud Certification
Microsoft Certification

About Zscaler

zscaler.com

Zscaler is a cloud-native enterprise security company that delivers a zero‑trust platform to secure users, devices, and applications by inspecting traffic and enforcing access policies in the cloud. Its Zero Trust Exchange and SASE/SSE offerings — including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), cloud firewall, browser isolation, and data protection — let organizations replace legacy VPNs and backhauled security with direct-to-cloud, policy-driven controls. Serving global enterprises, Zscaler applies AI/ML and automation for threat protection, data loss prevention, and scalability across hybrid/multi‑cloud, IoT/OT, and B2B environments to accelerate secure digital transformation.