Strategic Customer Success Manager

CoLab Software(26 days ago)

HybridFull TimeSenior$134,628 - $180,286 (estimated)Customer Success

About this role

The Strategic Customer Success Manager will serve as a trusted advisor to complex, global enterprise customers, leading the post-sale journey to drive adoption of CoLab and measurable ROI. The role focuses on executive alignment, customer transformation, and long-term growth while collaborating closely with Sales and Customer Engineering Advisors. This position requires regular in-person engagement with customers and participation in company-wide events at the St. John’s HQ.

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Required Skills

Retention
Strategy
Executive Engagement
Success Planning
Stakeholder Mapping
Project Management
Change Management
Risk Management
Data Analysis
Customer Advocacy

+4 more

About CoLab Software

colabsoftware.com

CoLab builds AI-powered software that shapes engineering decisions in real time. The platform runs virtual design reviews and captures expert feedback by training AI agents on a company’s collective engineering know‑how, so teams iterate faster and reduce rework. It surfaces relevant past decisions and recommendations to preserve institutional knowledge and accelerate product development. CoLab is aimed at engineering and product teams that want context‑aware guidance embedded in their design and review workflows.